Quality Assurance:
Our handmade press-on nails are carefully crafted by professional nail technicians and undergo strict quality inspections to ensure product quality and durability. If you discover any noticeable quality issues upon receiving the goods, please contact our customer service team immediately and provide relevant detailed information and photos for assessment and resolution. For verified quality problems, we will provide solutions such as returns, exchanges, or repairs, and all associated costs will be borne by us.
Non-Quality Issues:
Due to the nature of handmade products, each item may have slight variations and individual handicraft flaws. Therefore, we are temporarily unable to offer returns or exchanges for non-quality issues (such as size discrepancies, color variations, or individual handicraft flaws).Before making a purchase, please carefully review the product images, descriptions, and size guidelines to ensure that your expectations align with the actual product.
Important Notes:
Proper usage and maintenance are necessary to ensure the longevity and aesthetics of your handmade press-on nails. We are unable to provide returns, exchanges, or repairs for damages caused by improper usage or maintenance. We strive to ensure product quality and similarity, but due to the nature of handmade items, minor variations are difficult to avoid. Thank you for your understanding and support of our products. If you have any questions or need further assistance regarding the after-sales policy, please feel free to contact our customer service team. We are dedicated to serving you.
Return Instructions：
1. Please be sure to provide us with your order number, picture of the product (If requested), quantity, and the reason for the return.Please email our customer service team at help@oohnailz.com.
2. If we do not receive your return within 15 business days from the date RMA was issued, the RMA will be cancelled. Please make sure that all contents of your product including, the item itself, all accessories, all packaging materials, all instruction manuals and documentations, and any free gift if it was part of the combo. Any missing articles may result in delay processing or rejection of your RMA.
3. Once we’ve received your returns, it may take up to 3-5 business days for us to inspect and process your RMA. Your refund will be issued upon completion of inspection of your return, and the fund will be issue back to the original form of payment that the order was placed. Please note that it may take your bank up to 3-5 business days to process your refund from the date that it was issued by Ooh Nailz.
质量保证：
OOH NAILZ 的穿戴甲由专业美甲技师精心制作，并经过严格的质量检验，以确保产品的质量与耐用性。如果您在收到货物后发现任何明显的质量问题，请立即与我们的客服团队联系，并提供相关的详细信息和照片，以便我们进行评估与处理。对于经核实的质量问题，我们将提供退货、换货或维修等解决方案，相关费用由我们承担。
非质量问题：
由于穿戴甲是手工制作的，每件产品可能存在轻微差异，因此我们无法对非质量问题（如尺寸差异、色差或个别手工艺瑕疵）提供退换货服务。在购买前，请仔细查看产品图片、描述和尺寸指南，以确保您的期望与实际产品相符。
使用提示：正确的使用和维护对于确保穿戴甲的使用寿命和外观至关重要。对于因使用或维护不当导致的损坏，我们无法提供退货、换货或维修服务。尽管我们努力确保产品质量和一致性，但由于手工穿戴甲的特性，细微差异是难以避免的。感谢您对我们产品的理解与支持。如您对售后政策有任何疑问或需要进一步帮助，请随时联系我们的客服团队，我们将竭诚为您服务。
退货说明：
1. 请务必提供您的订单号、产品图片（如有需要）、退货数量及原因，并发送电子邮件至我们的客服团队：oohnailzus@gmail.com。若在发出退货申请之日起 15 个工作日内未收到您的退货，退货申请将被取消。
2. 请确保退回的产品包含所有内容，包括产品本身、所有配件、所有包装材料、说明手册和文件，以及任何赠品（如适用）。缺失的物品可能会导致订单处理延迟或被拒绝。
3. 一旦我们收到您的退货，可能需要 3-5 个工作日来检查和处理。您的退款将在完成退货检查后发放，资金将按原付款方式退回。请注意，自 OOH NAILZ 发放退款之日起，您的银行可能需要 3-5 个工作日来处理退款。
OOH NAILZ全体工作人员感谢您的理解与支持！